Mon to Fri 9am to 6pm ETRochester, NY
Free standard shipping over $59+1 585-454-4552
Questions? Call us+1 585-454-4552 0$0.00

Rochester's online general store

Everyday essentials, neatly shelved in eight aisles

Home, health, safety, pet and digital goods at fair prices, packed and shipped across the US and supported from Saratoga Ave.

  • Free shipping over $59Standard $6.45 otherwise
  • 30-day returnsOn unused physical items
  • Codes by emailGift cards and software, same day
  • Rochester-based help+1 585-454-4552

Today's market special · 12% off

Today's special

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A new physical product is picked every day at midnight Eastern Time.

This week's flyer

Four picks from the shelves

Chosen fresh every Monday from across the store. Regular prices, no code needed.

    A tidy living room with a sofa and plants
    Supported from Rochester, NYReal people, Eastern Time hours

    Why Retail Market Shop

    A small store that keeps things simple

    We stock fewer products and stand behind each one. Every listing says exactly how it ships, what it costs to send and how to return it.

    Clear prices

    The shelf price is the price. Shipping is shown in the cart and tax on your invoice before you pay.

    Pay by secure link

    We never collect card numbers on our pages. You pay through an emailed secure link.

    Packed with care

    Physical items leave our partner warehouse within one business day.

    Help that answers

    Call +1 585-454-4552 or email us. We reply within one business day.

    Fill your cart

    Add products from any aisle and apply MARKET10 for 10% off eligible items.

    Place the order

    Enter delivery details. No card details are needed at checkout.

    Pay and receive

    Pay through the secure link we email, then track your parcel or open your code.

    Find us

    Retail Market Shop, Rochester

    Our small team handles orders, returns and questions from the west side of Rochester.

    Address
    71 Saratoga Ave, Rochester, NY 14608, USA
    Hours (Eastern Time)
    Mon to Fri 9am to 6pm, Sat 10am to 4pm
    Contact us

    From the journal

    Practical guides for upstate living

    All articles

    Need a hand?

    Talk to a person in Rochester

    Questions about an order, a product or a return? We are here Monday to Friday 9am to 6pm and Saturday 10am to 4pm, Eastern Time.

    +1 585-454-4552
    support@retailmarketshop.com

    Send a message

    Questions

    Frequently asked questions

    Where are you located?

    Retail Market Shop is run from 71 Saratoga Ave, Rochester, NY 14608, USA. We are an online store, so every order ships from our partner warehouse or arrives by email. Call ahead on +1 585-454-4552 if you would like to arrange a visit to our office.

    How long does delivery take?

    Physical items leave the warehouse within one business day. Standard shipping takes 3 to 6 business days and costs $6.45, or ships free on orders over $59. Express takes 1 to 3 business days for $15.25.

    How do I pay?

    Place your order online and we email a secure payment link within one business day. You can pay by Visa, Mastercard, American Express, Discover or Apple Pay. We never ask for card details on our own pages.

    Do you charge sales tax?

    Yes. New York State and local sales tax is added based on the delivery address (8% in Monroe County) and shown on your invoice before you pay.

    How do gift cards and software codes arrive?

    By email, usually within a few hours of payment and the same day in most cases. Codes are final sale once delivered, but if a code does not work we will sort it out with the issuer.

    What is your return policy?

    Unused physical items in the original packaging can be returned within 30 days of delivery for a refund to the original payment method. See the refund and return policy for details.

    Is there a discount code?

    Yes, MARKET10 takes 10% off eligible items. It does not apply to gift cards or to today's market special, which is already reduced.

    The Market Letter

    New arrivals and specials, twice a month

    Short emails with the week's flyer, seasonal how-tos and the occasional subscriber-only code. No spam, unsubscribe anytime.

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